Roadie Get Roadie

Roadie support.

Short answers first, then direct help. Replies personally from Yash. No response-time promise.

Support guide updated 18 October 2026.

Start Here

Open Roadie from the menu bar, choose Settings, and put your preferred input and output devices first. Confirm automatic switching is on and the device is not on the avoid list.

Roadie includes a full 7-day trial, then costs $9.99 as a one-time purchase for up to 3 Macs with lifetime updates. A successful entitlement check provides a 24-hour offline grace. After expiry, Roadie applies a hard block to automatic routing but retains your settings.

Since version 0.9.3, Roadie checks for new versions itself and installs them in one click, with no need to download again or approve the app a second time. To check right away, open the menu and choose Check for Updates…

Troubleshooting

Installing the unsigned early-access build

  1. Download Roadie only from roadieformac.com, unzip it, and move Roadie.app to Applications.
  2. Try to open Roadie once. macOS will block the current build because it is not Developer ID signed or notarized.
  3. Open System Settings → Privacy & Security, find the Roadie message, and choose Open Anyway. Confirm Open when macOS asks.

This approval is needed once. You can verify the archive before opening it: open the SHA-256 checksum link and save it as Roadie.zip.sha256 next to Roadie.zip in ~/Downloads, then run cd ~/Downloads && shasum -a 256 -c Roadie.zip.sha256 in Terminal.

If Roadie picks the wrong device, check the priority order and avoid list. If another app keeps changing the device, Roadie's storm guard stops after three corrections instead of looping.

Restart Roadie, reproduce the problem once, then open Roadie → Help & Support → Copy Support Info. Copy Support Info previews everything before you send it. Email the preview to support if the problem remains.

Try Roadie with your actual setup

Use the 7-day trial to check the devices and apps you use every day. Test outside an important call or recording first.

  1. Set your priorities. Connect your usual microphone, headphones, and dock. In Roadie Settings, rank input and output devices separately and turn on automatic switching.
  2. Check your meeting app. Roadie changes macOS system defaults. In your app’s audio settings, choose Default or Same as System where available. An app pinned to a named device can bypass Roadie; it does not reroute that app’s audio.
  3. Try a reconnect. Disconnect and reconnect a device you normally use. Check Sound settings and the meeting app’s microphone test to confirm the device you expect is selected. Allow Bluetooth devices time to settle.
  4. Try a manual choice. Pick a different connected device in Roadie or Sound settings. Your choice remains until the connected device set changes. You can also pause automatic switching.
  5. Check the avoid list. An avoided device is skipped when a non-avoided device is available. If every available device is avoided, Roadie can use one as a last resort and tells you.

Roadie does not provide per-app routing, repair a Bluetooth connection, or guarantee that a call or recording is uninterrupted. If your app cannot follow the system default, select its device directly.

If the trial works with your setup, the $9.99 one-time license covers up to 3 Macs with lifetime updates. Automatic routing stops when the trial expires; your settings stay saved. Internet is needed to start and verify entitlement, with a 24-hour grace after a successful check; after a restart, Roadie needs to reach the service once before routing resumes.

Trial and License

The 7-day trial starts once per pseudonymous Mac identity and cannot be renewed by reinstalling. A license supports 3 Macs. Use Manage Macs to free a slot, or deactivate the current Mac before moving the license.

A 24-hour offline grace follows a successful check. Once the trial ends or a license cannot be verified beyond grace, Roadie applies a hard block to automatic routing without deleting your saved rules.

Guides

Contact and Privacy

Email Roadie support. Replies personally from Yash. No response-time promise.

Roadie never uploads diagnostics automatically. Support Info excludes license keys, email, payment data, device hashes, hardware identifiers, raw device names, arbitrary logs, and audio. Read the privacy details.